Privacy policy

Last updated: 14 July 2026

This Privacy Policy explains how O-TON Keramik collects, uses and shares personal data when you visit or make a purchase from o-tonkeramik.com, contact us or otherwise use our services.

Who is responsible for your data

O-TON Keramik is the controller for the processing described here unless another party is identified as controller for a specific service.

Data we collect

Depending on how you interact with us, we may collect contact and account details, delivery and billing information, order and personalisation details, communications, returns information, device and browser data, IP address, cookie identifiers and information about how you use the store. Payment credentials are processed by Shopify and the payment providers made available at checkout; we do not receive complete card details.

How we use data and our legal bases

• To perform a contract: process orders, personalise goods, take payment, arrange delivery, provide order updates and handle returns.
• To comply with law: keep tax and accounting records, respond to lawful requests and protect consumer rights.
• For legitimate interests: secure the store, prevent fraud, provide customer service, analyse performance and improve our products, provided those interests are not overridden by your rights.
• With consent: send optional marketing communications or use non-essential cookies where consent is required. You may withdraw consent at any time.

Shopify and other recipients

Our store is hosted by Shopify. Shopify processes personal data to provide the commerce platform and may also act as an independent controller for certain platform activities. We may share necessary data with payment providers, delivery carriers, fulfilment and technology providers, professional advisers and authorities where required. We do not sell personal data for money.

International transfers

Some service providers may process data outside the European Economic Area. Where required, transfers are protected by an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.

Retention

We keep personal data only for as long as necessary for the purposes described above, including fulfilment, customer service, fraud prevention and legal, tax and accounting obligations. Retention periods vary by record type and applicable law.

Your rights

Depending on applicable law, you may have rights to access, correct, delete or receive a copy of your data, restrict or object to processing, withdraw consent and lodge a complaint with a competent data protection authority. You may also object at any time to direct marketing.

To exercise a right, email support@o-tonkeramik.com. We may need to verify your identity before responding.

Cookies

We use cookies and similar technologies needed for the store to function and, with any consent required by law, for preferences, analytics and marketing. See our Cookie Policy and the consent controls displayed on the site.

Children

Our services are not directed to children. If you believe a child has provided personal data without appropriate authorisation, contact us so we can review and delete it where required.

Changes and complaints

We may update this policy when our practices or legal obligations change. The current version is published here with its revision date. Please contact us first if you have a privacy concern; you also have the right to complain to the data protection authority competent for your location.